Most Important Customer Success Metrics for Online Businesses

There are a number of ways to measure customer success and plenty of metrics that companies can implement to track performance, improvement, and loyalty of customers. Metrics like NPS (Net Promoter Score), customer satisfaction score, customer effort score, churn rate, and expansion revenue.

Our experts have put together a fascinating Infographic detailing the most important customer success metrics and how to calculate them.

So, let’s take a look at these customer success metrics that offer unparalleled insight into your customer success.